MICKAGEAR — PRIVACY POLICY

Last updated: 09/10/26

At Mickagear, we need a few details from you to get your gear to you, take your payment, answer your questions and keep the wheels turning.

We don’t need — and don’t want — to know everything about you.

This Privacy Policy explains what personal information Mickagear may collect, why we collect it, how we use it, when we may share it and how you can contact us about your information.

1. About Mickagear

Mickagear
ABN: 28 418 790 935
Business address: Suite 1208/530 Little Collins Street, Melbourne, VIC 3000, Australia
Email: admin@mickagear.com
Phone: 0432 941 622

Mickagear operates an online retail business selling roof-top tents, camping equipment, accessories and related products.

2. What Is Personal Information?

Personal information is information or an opinion about an individual who is reasonably identifiable.

Depending on how you interact with Mickagear, this may include:

your name;
email address;
phone number;
billing address;
delivery address;
order history;
payment-related information;
account information;
product or warranty information;
communications with Mickagear;
information provided when making a warranty or returns claim;
photographs or videos provided to us in connection with an order or claim;
information about your interaction with our website;
IP address and device information;
website usage information;
marketing preferences; and
other information you voluntarily provide to us.

We generally do not need to collect sensitive personal information to sell our products.

Please do not provide sensitive personal information to us unless it is genuinely necessary for the matter you are contacting us about.

3. How We Collect Personal Information

We may collect personal information when you:

create an account;
place an order;
purchase a product;
contact us;
request a quote;
make a warranty claim;
make a return or refund request;
subscribe to marketing communications;
submit a contact form;
leave a product review;
communicate with us by email, phone or other channels;
browse or interact with our website; or
otherwise voluntarily provide information to Mickagear.

Some information may also be collected automatically through website technologies such as cookies, analytics tools, security tools and similar technologies.

4. Why We Collect Your Information

We may collect, hold, use and disclose personal information for purposes including:

processing and fulfilling orders;
arranging delivery;
processing payments;
providing customer service;
responding to enquiries;
processing returns, refunds and warranty claims;
communicating with customers about orders;
preventing fraud and misuse;
maintaining website security;
improving our website and products;
keeping appropriate business and transaction records;
complying with legal obligations;
resolving disputes;
sending marketing communications where permitted and appropriate; and
other purposes reasonably related to operating Mickagear.

Where applicable privacy laws require it, we will take reasonable steps to use personal information only for the purpose for which it was collected, or for another purpose permitted by law.

5. Information You Provide When Ordering

When you place an order, we may collect information necessary to process that order.

This may include:

your name;
email address;
phone number;
billing details;
delivery address;
products purchased;
order value;
payment status;
delivery information; and
communications relating to your order.

We use this information to process the transaction, arrange delivery and provide customer support.

6. Payments

Payments may be processed through third-party payment providers.

Depending on the payment methods enabled on the Mickagear website, these may include providers or services associated with:

Stripe;
Afterpay;
Affirm;
Klarna;
Google Pay;
Apple Pay; and
Link Checkout.

The particular payment providers available may change from time to time.

Payment providers may collect and process information in accordance with their own privacy policies and terms.

Where payment information is processed directly by a payment provider, Mickagear may receive transaction information such as payment status, transaction reference and limited payment details necessary to manage the order.

We do not ask customers to send full payment-card details to Mickagear by email.

7. Delivery and Freight Providers

To deliver your order, we may provide relevant information to freight, courier and delivery providers.

This may include:

name;
delivery address;
phone number;
email address;
order information; and
delivery instructions.

We only provide information reasonably necessary to arrange delivery and related services.

8. Manufacturers and Suppliers

Where reasonably necessary, Mickagear may share relevant information with a manufacturer, supplier or service provider to:

investigate a product problem;
process a warranty claim;
obtain replacement parts;
arrange a repair;
arrange a replacement;
troubleshoot a technical issue; or
otherwise resolve a customer issue.

We will seek to limit the information shared to what is reasonably necessary for the particular purpose.

9. Website Hosting, WordPress and Service Providers

Mickagear uses third-party technology and service providers to operate its website and business.

These may include providers involved in:

website hosting;
WordPress and WooCommerce services;
website security;
payment processing;
analytics;
email;
marketing;
cloud storage;
customer support;
fraud prevention; and
website maintenance or technical support.

These providers may process or store personal information on Mickagear’s behalf or in accordance with their own responsibilities and privacy policies.

10. Cookies and Similar Technologies

Mickagear’s website may use cookies and similar technologies.

Cookies may be used to:

keep products in your shopping cart;
remember login or website preferences;
help the website function correctly;
understand how visitors use the website;
improve website performance;
help protect the website from fraud and abuse; and
support advertising or marketing activities where applicable.

Some cookies may be provided by third-party services operating on our website.

You can generally control or restrict cookies through your web browser settings.

Disabling certain cookies may affect the functionality of parts of the website.

11. Analytics and Website Usage

Mickagear may use analytics or similar technologies to understand:

which pages are visited;
how visitors use the website;
website performance;
technical problems;
general traffic patterns; and
how the website can be improved.

Where third-party analytics services are used, those providers may collect information in accordance with their own privacy policies.

12. Marketing Communications

Mickagear may send customers information about:

new products;
promotions;
special offers;
product updates;
camping-related information; or
other Mickagear news.

Where required by law, we will obtain appropriate consent before sending marketing communications.

You can unsubscribe from marketing emails using the unsubscribe facility included in the communication or by contacting Mickagear.

Unsubscribing from marketing communications does not prevent us from sending important transactional communications, such as order confirmations, delivery information, warranty correspondence or other messages necessary to provide a service you have requested.

13. We Do Not Sell Your Personal Information

Mickagear does not sell your personal information to third parties.

We may, however, disclose information to service providers and other parties where reasonably necessary to operate the business, process payments, deliver products, provide services, resolve problems, protect the website or comply with legal obligations.

14. When We May Disclose Personal Information

We may disclose personal information where reasonably necessary:

to payment providers;
to freight and delivery providers;
to manufacturers and suppliers;
to website and hosting providers;
to IT and security providers;
to analytics or marketing service providers;
to professional advisers;
to insurers where applicable;
to government agencies or law enforcement where required or authorised by law;
to courts or tribunals where required; or
to other parties where you have authorised us to do so.

Where practicable, we seek to limit information disclosed to what is reasonably necessary for the relevant purpose.

15. Overseas Service Providers

Some technology, payment, hosting, analytics or other service providers used by Mickagear may operate or store information outside Australia.

Where applicable privacy laws require it, Mickagear will take reasonable steps in relation to overseas disclosures and the handling of personal information by overseas recipients.

The countries in which information may be processed will depend on the providers and services used. Where required by applicable law, we will provide relevant information about overseas disclosures.

Customers may also wish to review the privacy policies of relevant third-party providers.

16. Security of Personal Information

Mickagear takes reasonable steps appropriate to the circumstances to protect personal information from:

misuse;
interference;
loss;
unauthorised access;
unauthorised modification; and
unauthorised disclosure.

Security measures may include technical, administrative and organisational controls.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If Mickagear becomes aware of a privacy or data-security incident, we will assess and respond to it in accordance with applicable legal requirements.

17. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it is held, including:

completing transactions;
providing customer service;
managing warranties and returns;
maintaining business records;
complying with legal and accounting requirements;
resolving disputes; and
protecting our legitimate business interests.

When personal information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

18. Accessing Your Personal Information

You may request access to personal information Mickagear holds about you, subject to any applicable legal exceptions.

You can make an access request by contacting:

Email: admin@mickagear.com
Phone: 0432 941 622

We may need to verify your identity before providing access to personal information.

19. Correcting Your Personal Information

If you believe information Mickagear holds about you is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to correct information where appropriate and as required by applicable law.

Please tell us what information you believe is incorrect and, where possible, provide the correct information.

20. Privacy Complaints

If you believe Mickagear has mishandled your personal information or breached an applicable privacy obligation, please contact us first.

We will investigate the complaint and respond within a reasonable period, in accordance with applicable legal requirements.

Please provide:

your name;
contact details;
details of the issue;
relevant dates;
any supporting information; and
the outcome you are seeking.

We will treat privacy complaints seriously and attempt to resolve them fairly.

21. Complaints to the OAIC

Where the Australian Privacy Act and Australian Privacy Principles apply to Mickagear, you may also be able to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

More information is available on the OAIC website: https://www.oaic.gov.au/

Mickagear encourages customers to contact us first so that we have an opportunity to investigate and resolve the issue.

22. Children’s Privacy

Mickagear’s website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe a child has provided personal information to Mickagear unnecessarily, please contact us.

23. Third-Party Websites

Our website may contain links to third-party websites, including payment providers, manufacturers, social media platforms or other services.

Once you leave the Mickagear website, the privacy practices of the third party are governed by that third party’s privacy policy.

Mickagear is not responsible for the privacy practices of third-party websites that we do not control.

24. Changes to This Privacy Policy

Mickagear may update this Privacy Policy from time to time.

Changes may be made where:

our website or business processes change;
new services or payment methods are introduced;
privacy requirements change;
new technology is implemented; or
we identify a need to clarify or improve the policy.

The latest version will be published on the Mickagear website with the updated date shown at the top.

25. Contact Us

For privacy questions, access requests, corrections or privacy complaints:

Mickagear
ABN: 28 418 790 935
Business address: Suite 1208/530 Little Collins Street, Melbourne, VIC 3000, Australia
Email: admin@mickagear.com
Phone: 0432 941 622

Please include enough information for us to identify the relevant account, order or issue where appropriate.

Privacy Policy