Overview
Thanks for shopping with MickaGear — we’re all about delivering tough, reliable outdoor gear at fair prices.
Due to the way we currently operate (pre-orders, container shipping, and direct supplier dispatch), we do not accept change-of-mind returns or refunds.
This policy helps keep our prices fair and our operation lean, so we can pass the value on to you.
We stand behind the quality of our gear — if your item arrives damaged or faulty, we’ll absolutely work with you to repair, replace, or refund it.
Eligibility for Returns
Returns are only approved for items that are damaged or defective upon arrival.
To be eligible for a return:
You must contact us within 7 days of delivery.
The item must be unused and in the same condition you received it.
It must be in the original packaging.
Proof of purchase (receipt or order confirmation email) is required.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
The following items are not eligible for return or refund:
Change-of-mind purchases
Sale or promotional items (e.g. tents with free awning deals)
Gift cards
Downloadable products
Items without prior return approval
Items not in original condition or damaged due to misuse
Items returned more than 30 days after delivery
Partial Refunds (if applicable)
In rare cases, partial refunds may be granted for:
Items with minor cosmetic damage or packaging wear
Products with missing parts (not due to our error)
Refunds (if approved)
Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed to your original payment method. Please allow time for your bank or payment provider to complete the transaction.
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company — it may take time to process.
Contact your bank — there’s often a delay before refunds are posted.
Still no luck? Contact us at sales@mickagear.com.au and we’ll help you sort it.
Sale & Promotional Items
Only regular-priced items are eligible for refund.
Sale items, discounted bundles, or promotions (including free bonus gear) cannot be refunded or exchanged unless they are faulty.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
To request an exchange, email us at sales@mickagear.com.au with your order number and photos of the issue. We’ll guide you through the next steps.
Shipping Returns
If you are requested to return a product, the forwarding details will be sent to you via email from our support team at support@mickagear.com
You will be responsible for return shipping costs unless otherwise arranged.
Shipping costs are non-refundable
If a refund is approved, return shipping will be deducted from the total unless it’s due to our error.
For higher-value items, we recommend using a trackable shipping service and insurance. We don’t guarantee that we will receive returned items if untracked.